| What are the minimum requirements for running RestaurantPOS.com? |
At least 256 MB Ram and a 1 GHz or better Intel Celeron processor. In practice, most users use terminals with a P4 processor and 256MB RAM or greater, but this is not required.
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| Do I need a separate database server to run RestaurantPOS.com? |
No. Both the MS Jet and MS SQL Server can be run directly from the terminal on which RestaurantPOS.com is installed. If your system has multiple terminals, the database is stored on one terminal only and shared with additional terminals. |
| When does the evaluation version expire? |
The evaluation version will run indefinitely, allowing you to fully evaluate RestaurantPOS.com at your convenience. |
| Can I register the evaluation version? |
No. The full version of RestaurantPOS.com requires installation from a CD-ROM and the use of a USB software dongle. After purchase, we send your installation package via USPS Priority mail, USPS Global Priority Mail or USPS Air Parcel Post, depending on your location. |
| I have already set up my menu on the evaluation version. Can I transfer these changes to the full version? |
Yes. If installing the full version on the same terminal that the evaluation version is running, simply choose NO when prompted to overwrite your database during installation. If installing on a different machine, copy the database file posdata.mdb from C:\Program Files\RestaurantPOS.com\Data to the new machine. |
| The demo does not print guest checks. How do I know if my printer is compatible? |
You can use the guest check setup utility on the manager screen to print sample guest checks. Also, all demo reports print directly to a 40 column slip printer. |
| What is the refund policy? |
Refunds are not available. The evaluation version is not time limited and allows you to fully evaluate all of RestaurantPOS.com features on your system to determine if it is the best solution for your business. |
| How is licensing managed? |
Each installation package includes a USB software dongle that must be connected to the terminal after RestaurantPOS.com is installed. Do not lose this dongle; it cannot be replaced. |
| Can I use my own logos on the front end? |
Yes, but not on the evaluation version. The retail version includes a utility on the manager screen that will ask for the path to your custom logo. If you wish, you can email your logo to us and we can resize it and add the proper background. |
| Can I install the Back Office module without the Front End on my office PC without having to purchase a separate copy? |
Yes, the Back Office is also included as a separate install with your disks, free of charge. It can be installed on multiple workstations and registration is not required. Of course, Back Office is also installed automatically on your terminals and can be accessed by logging in as manager. |
| What is your policy on program updates and upgrades? |
Updates are provided free to customers with a current support contract. You can download them from the link provided in your introductory email, or contact us for the download link. Make sure you create a backup of your existing database before installing any updates. Do not overwrite your existing database during installation. Any required database changes will be performed automatically. Upgrades are usually offered at a 25% discount for a 1-step upgrade (for example, upgrading from version 3.5 to version 4) for an introductory period of 6 months after release of the new version, after which upgrades are the same price as the full version. |
| Is the online ordering system available? |
The managed online ordering system is available to corporate customers with 5 or more locations. A do-it-yourself subscription-based online ordering system for end users will be made available in the coming months. |
| Can I use the online ordering system for room service in my hotel/motel/casino? |
Yes, with little or no additional setup, the online ordering system can be run on your local intranet. You must use SQL Server 2000 or MSDE as your database server to interface your online ordering system with RestaurantPOS.com. |