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Restaurant Reservations and Table Management

One of the best ways to increase productivity at a table service restaurant is throught the use of a good Reservation and Table Management system. A quality system streamlines reservations, increases table turnover, improves service to patrons, and provides a versatile customer relations database featuring all the necessary information to maintain customer loyalty.

ResPAK is a proven, reliable, and easy to use Hospitality Management Program which was first installed in 1994. It is currently utilized in over thirty-five countries worldwide. ResPAK caters for a wide range of establishments and budgets - from small restaurants, functions/conference centers, and catering companies to the largest hotels, resorts, clubs, and casinos.

The table management module provides a graphic display of the restaurant table layout, illustrating various aspects of the restaurant including location of kitchen, bar etc. Different layouts can be programmed for different business days should therestaurant change the table layout (for example, for weekends or special occasions). Automatic allocation of tables as per management criteria is also available, based upon party size, time of arrival, and table availability.

The table management software provides an instant display of:

• Estimated waiting time
  
• Available and occupied tables
• Currently available tables
• Pre-assigned and confirmed tables
• Tables to be joined and tables which are not to be utilized
• Tables needing to be cleaned
• Warning of table approaching/exceeding assigned departure time
• Waiters can be provided with a guest profile detail for additional personalized service (optional)

By utilizing the Table Management software, your restaurant will increase table turnover. The restaurant host will control the flow of customers into the restaurant, enabling an even seating allocation of customers during the meal period.

The reservations module is the perfect solution for a busy restaurant. Reservations are stored and displayed in an organized fashion, allowing the host to both take reservations and seat customers in the most efficient manner. Many of your customers' preferences can be stored and displayed including date of last visit, food and beverage preferences, preferred tables, birthdate/anniversary date, and payment preference - make every one of your customers feel like a VIP! In addition, customers can be automatically sent an email or SMS (text message) confirming the reservation they just made, as well as a reminder on the day of the reservation. And for the ultimate in convenience, customers can make reservations online directly through your website, instead of keeping your employees on the phone. All of this adds up to better customer service, faster table turns, and more repeat business.

The reservations software provides an instant display of:

• Current reservations
• Arrivals
• Confirmed and unconfirmed reservations
• Cancelled and transferred reservations
• Non-arrivals
• Walk-Ins
• Waiting List
• Customer Profile/preferences
• View availability in real-time across multiple establishments

In addition, the ResPAK software has the following features:

• Live graphic display of restaurant providing overview of occupancy, reservations, tables and waiting list.
• Provides "View Only" kitchen access, enabling staff to monitor reservations, arrivals, special requirements, assistance with personnel staffing, inventory requirements, food preparation.
• Table turnover time information assists management with turning tables faster and improving customer satisfaction.
• Management and Staff are provided with important real-time information about the different customer statuses: VIP, regular, repeat, and first time customers.
• The waiting list improves the quality of customer service and table turnovers by providing the waiting time and the waiting location.
• Tracking of important customer history information of number of visits, amount of money spent, special occasion dining, etc.
• The automatic email & SMS (mobile telephone) messaging module helps Management informed about arrivals of VIP guests and reservations.
• The software can interface with Restaurant POS systems like Micros and Aloha POS/PMS is in addition to other Hospitality Management Systems like Fidelio Property Management Systems.
• Guest Loyalty reward membership incorporates a facility to provide recognition and special reward offers to members of specific groups in addition to the optional guest photo image to enable recognition and added credit card security.
• Repeat “no show” information is provided to help management control the situation.
• Graphic analysis of the restaurant operations provides management with current, past, and future trends.
• Restaurant reservations can be accepted from a central office and from various locations including, where applicable, each individual restaurant, separate bar, room service, the concierge, the front desk, and the food and beverage office.
• Guests currently on the premises awaiting a table can be assigned to a special table wait list
• ResPAK software will automatically alert the operator when a suitable table is available.
• ResPAK enables authorized marketing via-email, SMS (text messages), tele-marketing or mail merge. Management can determine the most cost effective method of conducting marketing campaigns and utilization of data, which can also be integrated with other software programs, providing additional flexibility.
• ResPAK program reduces advertising expenses. The unique and flexible Customer Relations Management Module (CRM) ensures cost-effective promotions are targeted to specific customers, market segments, geographical areas etc. ResPAK assists in determining the area from which the establishment is attracting customers.
• Comprehensive management reports.